Billing for CommunityWeWork
Sample screens of a concept I’ve developed for giving information and control over billing to Community Managers at WeWork.
Community Managers are not only the lovely guys at the front desk of a WeWork building - they are the living heart of the system! They take upon various tasks from maintenance, to event organisation and of course, billing.
To this day, CM have very limited tools to understand the billing status of the accounts on their building.
Over interviews and data gathering, I mapped all the information that should be available for CMs on their main tool, and suggested a clear model to help them fulfil their tasks and better support of members.
Account Page, including all billing information for a specific member in the building
Next Bill view, including uncommon charges that might need to waived
Billing Page - Invoice Review tab
Billing Page - Amount Due tab
Billing Page - Unpaid Deposits
Billing Page - Price Changes